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Goods received from a charitable organization in the USA are subjected to Customs Duty if selected for assessment. If Goods is not selected by customs for assessment by customs, the goods will be valued at market value if a credible/authentic invoice is not provided. AJO's service charge of 30% of the value of the goods including shipping cost will be charged along with the weight charge of the goods. Jamaican Based Charitable organizations will be charged based on the JCA " Procedures for Clearing Charitable Items". Jamaica Customs Reminds Importers of the Procedures for Clearing Charitable Items as the Summer Approaches The Jamaica Customs Agency (JCA) takes this opportunity to remind importers, including schools, churches, charities and foundations of the following requirements and procedures for clearing charitable items at the nation’s ports: All shipments must be in the name and address of the charitable organisation only, before it arrives in Jamaica. A Tax Compliance Certificate (TCC) is required for clearing all shipments. Where an individual other than officers of the charitable organisation is being asked to undertake clearance, a notarised letter of authorisation on the organisation’s letter head must be presented to Customs. The name and signatory on the authorisation letter must be compatible with the information uploaded to the JCA’s database in respect of the charitable entity. A Special Declaration must be completed and signed by the responsible officer on the organisation’s letter head. This is to be given to the authorised person conducting business on behalf of the Charity or the licensed Customs Broker. A licensed Customs Broker is required to clear shipments valued at and above US$5,000.00, and a C73 Form (Authorisation for a Person to act on behalf of another) must be completed. However, the Charity organisation also reserves the right to contract a licensed Customs Broker for shipments under $5000.00. As it pertains to shipments of US$5,000.00 or more, a licensed Customs Broker, who, upon receiving a completed C73 form, must prepare an entry into the ASYCUDA system (Automated System for Customs Data), and upload all relevant documentation. Additionally, officers of charitable organisations or persons authorised to clear shipments of US$5,000.00 or less, should proceed directly to the Port of Clearance with the documents pertaining to the shipment consigned to the name and address of the charitable organisation to include: A copy of the Certificate of Registration of Approved Charity A letter of authorisation where applicable The signed Special Declaration Bill of lading or Airway Bill Packing list Invoice Tax Compliance Certificate Permits/licences where applicable Any other document(s) pertaining to the shipment https://www.jacustoms.gov.jm/tags/procedures-clearing-charitable-items

Yes. The invoice must clearly state, the seller, the description of the item as well as the quantity purchased and price. You may email all invoices to help@ajoshipping.com. If your invoice is deemed edited or modified, the value of the goods will be assessed by the store manager using the market value of the items on Ebay, Amazon, Walmart etc. Items packed from home will also be subjected to an instore assessment or customs assessment if chosen for assessment.

Our opening hours are: Monday - Friday 9:00 am - 5:00 pm Our warehouse is closed on all Federal Holidays. We are not responsible for packages left outside our warehouse outside of opening hours, on a Saturday or on a Sunday. We will NOT REFUND or replace packages that are missing due to being left unattended outside.

By using our simple registration process. All you need is a valid email address to sign up. Sign up for a new account using the SIGN UP button at the top. A shipping address will be generated for you automatically which you will find on the My Shipping Address page under My Account.

We accept cash, bank transfers and Debit cards for payments.

Sign up for a new account using the SIGN UP button at the top. A shipping address will be generated for you automatically which you will find on the My Shipping Address page under My Account.

Once your package is delivered to our Florida warehouse and added to our system, packages usually takes 5-7 days to ship, clear customs and become ready for pick up. If there is any delay, update will be sent via email or you can check the status on the website.

All packages coming through Jamaica Customs are opened and inspected by a customs officer to verify that the invoice matches the contents of the package. They are then resealed using cello tape.

Packages are kept at our store for 7 days without late fee charges. After 7 days, each uncollected package will be charged at $50 per day per package. After 30 days, your uncollected packages will be sold to recover our costs to Ship, Clear and Store your items. All customers are given notices VIA EMAIL to collect your packages. Notices are also sent via email that your uncollected items will be sold.

Packages with weights not listed on the rate chart will be charged the next pound (LB) up. For example: A package weighing 1.4 lbs. will incur a charge of $1150.

Bulky Heavy items such Furniture, Heavy Tools, Commercial Goods and large appliances Televisions Desktop Computers Small packages are not accepted via sea and will be routed via air.

Yes you can, please email us the invoice once an order is placed. We will notify you by email as soon as we receive the package.

You will be charged as follows: Ocean Duty assessed by customs if your package is over $100 USD and selected, plus freight. Or 35% Service Charge of the total item value plus any applicable Freight. Air Duty assessed by customs if your package is over $100 USD is selected for assessment . Or 30% Service Charge of the total item value plus the weight. Personal imports with a FOB (free on Board) value of US$100 or less will not be subject to import charges. Goods imported for commercial use will be subject to import charge, regardless of the FOB value. IMPORTANT NOTE - if you place separate orders on Amazon, Walmart, SHEIN or TEMU and your orders are combined in 1 package, you will be charged the FULL VALUE of all the combined items in the package. Orders are not considered as separate when they arrive in 1 package with 1 tracking number. There are no exceptions.

Please use your name along with AJO example: Name - John Brown Address 1: Street Address Address 2: AJO AIR/SEA If you use a different name than what is on your account, please notify us so that package can be logged to you

Unknown packages refer to shipments lacking the courier code specified in the address. It's essential to include all address information, including the courier code (e.g. AJO) and its corresponding number provided by the customer or shipper. Packages missing this information will be categorized as 'Unknown.'To remove a package from the 'Unknown' status, a fee of $250 JMD applies. Additionally, the customer must provide the correct tracking number for the package's removal from 'Unknown' status. Please note that it may take up to 2 weeks to process the removal of packages from 'Unknown' status, after which they will be shipped on the next available shipment day. You will receive an email update once the package has been shipped.

Your address is already written for you on your My Shipping Address page, however please see the address format below: Air Address Format First Name: Your First Name AJO AIR Last Name: Your Last Name Address 1: 4700 N Hiatus Road Address 2: SUITE 144B City: SUNRISE State/Province: FLORIDA Zip/Postal Code: 33351 Walmart Drop off Orders - Very Important Air Address Format First Name should be your initial (e.g. John Brown should be JB) Last Name should be AJO Ocean Address Format First Name: Your First Name AJO SEA Last Name: Your Last Name Address 1: 4700 N Hiatus Road Address 2: SUITE 144B City: SUNRISE State/Province: FLORIDA Zip/Postal Code: 33351 Walmart Drop off Orders - Very Important Ocean Address Format First Name should be your initial (e.g. John Brown should be JB) Last Name should be AJO Address 1: 4700 N Hiatus Road Address 2: SUITE 144B City: SUNRISE State/Province: FLORIDA Zip/Postal Code: 33351 Please Note - We do not ship packages below 20LBS via Air. We ship Barrels, Crates, D Boxes, Large Appliances and more via ocean. We do not accept responsibility for missing Walmart Delivery orders. Please see our terms of use

Please be aware that when shipping TVs and fragile items, you do so at your own risk ⛔️. Kindly note that one of our warehouse policies is that we do not inspect televisions, so we cannot verify if they were damaged during transit by the carrier. We offer a special wrapping service and inspection for TVs upon request at an additional cost. Please contact us for further details.

See restricted items