Question 1

How will I be charged if my Air shipment exceeds $100 USD?

Accepted Answer

You will be charged  as follows:

Ocean 
Duty assessed by customs if your package is over $100 USD and selected, plus freight. 
Or 35% Service Charge of the total item value plus any applicable Freight.

Air 
Duty assessed by customs if your package is over $100 USD is selected for assessment .
Or 30% Service Charge of the total item value plus the weight.

Personal imports with a FOB (free on Board) value of US$100 or less will not be subject to import charges.
Goods imported for commercial use will be subject to import charge, regardless of the FOB value.

IMPORTANT NOTE - if you place separate orders on Amazon, Walmart, SHEIN or TEMU and your orders are combined in 1 package, you will be charged the FULL VALUE of all the combined items in the package.

Orders are not considered as separate when they arrive in 1 package with 1 tracking number.

There are no exceptions.

Question 2

Should I notify AJO of any incoming packages?

Accepted Answer

Yes, for faster processing, please log into your acocunt and naviagte to the add pre-alert page to add the details of your package.

Question 3

How will AJO Shipping know the package is mine?

Accepted Answer

To ensure we can match your package to your account, please include your AJO ID in the shipping address exactly as shown in your account.

If a different name or ID is used, kindly notify us so we can properly log the package to your profile.

Question 4

How long do you keep my uncollected packages?

Accepted Answer

We hold packages for 7 days free of charge.
After that, a $50 JMD daily storage fee applies for each uncollected package.

If your package remains uncollected for 30 days, it may be sold to cover the cost of shipping, clearing, and storage.

We’ll send you email reminders to collect your packages. If the package is still unclaimed, we’ll also notify you before any final actions are taken.

Question 5

What packages can be sent via SEA?

Accepted Answer

Small packages cannot be sent via ocean freight.

We ship the following items via sea only:
Crates, Engines, D-Boxes, E Boxes, EH Boxes, Barrels, Large Appliances such as Refrigerator & Stoves etc., Washer, Dryer, Large furniture and large items measuring 10 cubes or more.

Question 6

My package appeared to be opened when I received it, why is this?

Accepted Answer

All packages coming through Jamaica Customs are opened and inspected by a customs officer to verify that the invoice matches the contents of the package. They are then resealed using cello tape.

Question 7

How are unknown packages managed?

Accepted Answer

Unknown packages refer to shipments lacking the courier code specified in the address. It's essential to include all address information, including the courier code (e.g. AJO) and its corresponding number provided by the customer or shipper. Packages missing this information will be categorized as 'Unknown'.

To remove a package from the 'Unknown' status, a fee of $250 JMD applies.

Additionally, the customer must provide the correct tracking number for the package's removal from 'Unknown' status. Please note that it may take up to 2 weeks to process the removal of packages from 'Unknown' status, after which they will be shipped on the next available shipment day. You will receive an email update once the package has been shipped.

Question 8

How will I be charged if my package weight falls in between weight categories?

Accepted Answer

Packages with weights not listed on the rate chart will be charged the next pound (LB) up. For example: A package weighing 1.4 lbs. will incur the charge of corresponding to the 2lb rate.

Question 9

How do you handle Fragile items?

Accepted Answer

Please be aware that when shipping TVs and fragile items, you do so at your own risk ⛔️.

Kindly note that one of our warehouse policies is that we do not inspect televisions, so we cannot verify if they were damaged during transit by the carrier.

We offer a special wrapping service and inspection for TVs upon request at an additional cost. Please  contact us for further details.

Frequently asked questions