top of page

FAQ's (Frequently Asked Questions)

  • Is there a membership fee?
    There is no membership fee or hidden fees, registration is FREE!
  • Do I need to send an invoice for all my orders?
    Yes. The invoice must clearly state, the seller, the description of the item as well as the quantity purchased and price. You may email all invoices to help@ajoshipping.com
  • What are your warehouse opening hours?
    Our opening hours are: Monday - Friday 9:00 am - 5:00 pm Our warehouse is closed on all Federal Holidays. We are not responsible for packages left outside our warehouse outside of opening hours, on a Saturday or on a Sunday. We will NOT REFUND or replace packages that are missing due to being left unattended outside.
  • How do I sign up?
    By using our simple registration process. All you need is a valid email address to sign up. Sign up for a new account using the SIGN UP button at the top. A shipping address will be generated for you automatically which you will find on the My Shipping Address page under My Account.
  • What payment methods do you accept?
    We accept cash, bank transfers and Debit cards for payments.
  • How do I receive AJO Shipping address?
    Sign up for a new account using the SIGN UP button at the top. A shipping address will be generated for you automatically which you will find on the My Shipping Address page under My Account.
  • How long does it take for my air package to arrive in Jamaica?
    Once your package is delivered to our Florida warehouse and added to our system, packages usually takes 5-7 days to ship, clear customs and become ready for pick up. If there is any delay, update will be sent via email or you can check the status on the website.
  • My package appeared to be opened when I received it, why is this?
    All packages coming through Jamaica Customs are opened and inspected by a customs officer to verify that the invoice matches the contents of the package. They are then resealed using cello tape.
  • How long do you keep my uncollected packages for?
    Packages are kept at our store for 7 days without late fee charges. After 7 days, each uncollected package will be charged at $50 per day per package. After 30 days, your uncollected packages will be sold to recover our costs to Ship, Clear and Store your items. All customers are given notices VIA EMAIL to collect your packages. Notices are also sent via email that your uncollected items will be sold.
  • How will I be charged if my package weight falls in between weight categories?
    Packages with weights not listed on the rate chart will be charged the next pound (LB) up. For example: A package weighing 1.4 lbs. will incur a charge of $1150.
  • What packages can be sent via SEA?
    Packages that are 20lbs and over. Bulky Heavy items such Furniture, Heavy Tools, Commercial Goods and large appliances Televisions Desktop Computers Small packages are not accepted via sea and will be routed via air.
  • Should I notify AJO Shippping of any incoming packages?
    Yes you can, please email us the invoice once an order is placed. We will notify you by email as soon as we receive the package.
  • How will I be charged if my Air shipment exceeds $100 USD?
    You will be charged as follows: Ocean Duty assessed by customs if your package is over $100 USD and selected, plus freight. Or 35% Service Charge of the total item value plus any applicable Freight. Air Duty assessed by customs if your package is over $100 USD is selected for assessment . Or 30% Service Charge of the total item value plus the weight. Personal imports with a FOB (free on Board) value of US$100 or less will not be subject to import charges. Goods imported for commercial use will be subject to import charge, regardless of the FOB value. IMPORTANT NOTE - if you place separate orders on Amazon, Walmart, SHEIN or TEMU and your orders are combined in 1 package, you will be charged the FULL VALUE of all the combined items in the package. Orders are not considered as separate when they arrive in 1 package with 1 tracking number. There are no exceptions.
  • How will AJO Shipping know the package is mine?
    Please use your name along with AJO example: Name - John Brown Address 1: Street Address Address 2: AJO AIR/SEA If you use a different name than what is on your account, please notify us so that package can be logged to you
  • How are unknown packages managed?
    Unknown packages refer to shipments lacking the courier code specified in the address. It's essential to include all address information, including the courier code (e.g. AJO) and its corresponding number provided by the customer or shipper. Packages missing this information will be categorized as 'Unknown.'To remove a package from the 'Unknown' status, a fee of $250 JMD applies. Additionally, the customer must provide the correct tracking number for the package's removal from 'Unknown' status. Please note that it may take up to 2 weeks to process the removal of packages from 'Unknown' status, after which they will be shipped on the next available shipment day. You will receive an email update once the package has been shipped.
  • How should my address be written?
    Your address is already written for you on your My Shipping Address page, however please see the address format below: Air Address Format First Name: Your First Name AJO AIR Last Name: Your Last Name Address 1: 4700 N Hiatus Road Address 2: SUITE 144B City: SUNRISE State/Province: FLORIDA Zip/Postal Code: 33351 Walmart Drop off Orders - Very Important Air Address Format First Name should be your initial (e.g. John Brown should be JB) Last Name should be AJO Ocean Address Format First Name: Your First Name AJO SEA Last Name: Your Last Name Address 1: 4700 N Hiatus Road Address 2: SUITE 144B City: SUNRISE State/Province: FLORIDA Zip/Postal Code: 33351 Walmart Drop off Orders - Very Important Ocean Address Format First Name should be your initial (e.g. John Brown should be JB) Last Name should be AJO Address 1: 4700 N Hiatus Road Address 2: SUITE 144B City: SUNRISE State/Province: FLORIDA Zip/Postal Code: 33351 Please Note - We do not ship packages below 20LBS via Air. We ship Barrels, Crates, D Boxes, Large Appliances and more via ocean. We do not accept responsibility for missing Walmart Delivery orders. Please see our terms of use
  • How do you handle Fragile items?
    Please be aware that when shipping TVs and fragile items, you do so at your own risk ⛔️. Kindly note that one of our warehouse policies is that we do not inspect televisions, so we cannot verify if they were damaged during transit by the carrier. We offer a special wrapping service and inspection for TVs upon request at an additional cost. Please contact us for further details.
  • What are the restricted items?
    See restricted items
bottom of page