All packages coming through Jamaica Customs are opened and inspected by a customs officer to verify that the invoice matches the contents of the package. They are then resealed using cello tape.

We hold packages for 7 days free of charge. After that, a $50 JMD daily storage fee applies for each uncollected package. If your package remains uncollected for 30 days, it may be sold to cover the cost of shipping, clearing, and storage. We’ll send you email reminders to collect your packages. If the package is still unclaimed, we’ll also notify you before any final actions are taken.

Unknown packages refer to shipments lacking the courier code specified in the address. It's essential to include all address information, including the courier code (e.g. AJO) and its corresponding number provided by the customer or shipper. Packages missing this information will be categorized as 'Unknown'. To remove a package from the 'Unknown' status, a fee of $250 JMD applies. Additionally, the customer must provide the correct tracking number for the package's removal from 'Unknown' status. Please note that it may take up to 2 weeks to process the removal of packages from 'Unknown' status, after which they will be shipped on the next available shipment day. You will receive an email update once the package has been shipped.

Small packages cannot be sent via ocean freight. We ship the following items via sea only: Crates, Engines, D-Boxes, E Boxes, EH Boxes, Barrels, Large Appliances such as Refrigerator & Stoves etc., Washer, Dryer, Large furniture and large items measuring 10 cubes or more.

You will be charged as follows: Ocean Duty assessed by customs if your package is over $100 USD and selected, plus freight. Or 35% Service Charge of the total item value plus any applicable Freight. Air Duty assessed by customs if your package is over $100 USD is selected for assessment . Or 30% Service Charge of the total item value plus the weight. Personal imports with a FOB (free on Board) value of US$100 or less will not be subject to import charges. Goods imported for commercial use will be subject to import charge, regardless of the FOB value. IMPORTANT NOTE - if you place separate orders on Amazon, Walmart, SHEIN or TEMU and your orders are combined in 1 package, you will be charged the FULL VALUE of all the combined items in the package. Orders are not considered as separate when they arrive in 1 package with 1 tracking number. There are no exceptions.

Packages with weights not listed on the rate chart will be charged the next pound (LB) up. For example: A package weighing 1.4 lbs. will incur the charge of corresponding to the 2lb rate.

Please be aware that when shipping TVs and fragile items, you do so at your own risk ⛔️. Kindly note that one of our warehouse policies is that we do not inspect televisions, so we cannot verify if they were damaged during transit by the carrier. We offer a special wrapping service and inspection for TVs upon request at an additional cost. Please contact us for further details.

Yes, for faster processing, please log into your acocunt and naviagte to the add pre-alert page to add the details of your package.

To ensure we can match your package to your account, please include your AJO ID in the shipping address exactly as shown in your account. If a different name or ID is used, kindly notify us so we can properly log the package to your profile.

Goods received from a charitable organization in the USA are subjected to Customs Duty if selected for assessment. If Goods is not selected by customs for assessment by customs, the goods will be valued at market value if a credible/authentic invoice is not provided. AJO's service charge of 30% of the value of the goods including shipping cost will be charged along with the weight charge of the goods. Jamaican Based Charitable organizations will be charged based on the JCA " Procedures for Clearing Charitable Items". Jamaica Customs Reminds Importers of the Procedures for Clearing Charitable Items as the Summer Approaches. The Jamaica Customs Agency (JCA) takes this opportunity to remind importers, including schools, churches, charities and foundations of the following requirements and procedures for clearing charitable items at the nation’s ports: All shipments must be in the name and address of the charitable organisation only, before it arrives in Jamaica. A Tax Compliance Certificate (TCC) is required for clearing all shipments. Where an individual other than officers of the charitable organisation is being asked to undertake clearance, a notarised letter of authorisation on the organisation’s letter head must be presented to Customs. The name and signatory on the authorisation letter must be compatible with the information uploaded to the JCA’s database in respect of the charitable entity. A Special Declaration must be completed and signed by the responsible officer on the organisation’s letter head. This is to be given to the authorised person conducting business on behalf of the Charity or the licensed Customs Broker. A licensed Customs Broker is required to clear shipments valued at and above US$5,000.00, and a C73 Form (Authorisation for a Person to act on behalf of another) must be completed. However, the Charity organisation also reserves the right to contract a licensed Customs Broker for shipments under $5000.00. As it pertains to shipments of US$5,000.00 or more, a licensed Customs Broker, who, upon receiving a completed C73 form, must prepare an entry into the ASYCUDA system (Automated System for Customs Data), and upload all relevant documentation. Additionally, officers of charitable organisations or persons authorised to clear shipments of US$5,000.00 or less, should proceed directly to the Port of Clearance with the documents pertaining to the shipment consigned to the name and address of the charitable organisation to include: A copy of the Certificate of Registration of Approved Charity A letter of authorisation where applicable The signed Special Declaration Bill of lading or Airway Bill Packing list Invoice Tax Compliance Certificate Permits/licences where applicable Any other document(s) pertaining to the shipment https://www.jacustoms.gov.jm/tags/procedures-clearing-charitable-items

Nope—joining is completely free! There are no membership or hidden fees. Just sign up and start shipping.

Your address is already written for you in your account. It includes your AJO ID which is very important in identifying the package as yours. Please ensure you enter the address as it is displayed in your account.

You can easily track your package by logging into your account and navigating to the "Packages" page. Here you'll be able to see the current status of your package. Additionally, to keep you updated on the status of your package, we'll send you email notifications each time there's a change in the status. These notifications will provide you with timely updates on the whereabouts of your shipment, ensuring you're always informed.

Air Address Format ✈️ • First Name: First Name AJOID (e.g. John AJO1000) • Last Name: Last Name Shipping Restrictions ⚠️ • Air shipments must be 20 lbs or more. • We ship barrels, crates, D boxes, large appliances, and more via ocean freight. Important Notice 📢 • We do not accept responsibility for missing Walmart delivery orders. • Please review our Terms of Use for more details.

Payments are accepted in cash, debit card and by online transfer.

To view our current shipping rates, please visit our Rates Page. Here, you'll find detailed information about our shipping charges for various services. If you have any further questions or need assistance, feel free to reach out to our customer service team. We're here to help!

When you package is in the Arrived in Jamaica status, then it has now become available for pickup or delivery. Pickup can be done at your selected location; Catherine Hall or Market Street, or you may click the Schedule Delivery option from the package menu.

Our opening hours are: Monday - Friday - 9:00 am - 5:00 pm Our warehouse is closed on all Federal Holidays. Important Notice: Package Responsibility We kindly remind you that we are not responsible for packages left outside our warehouse after hours or on Saturdays and Sundays. Packages left unattended are at your own risk, and we will not issue refunds or replacements for any missing items. Please ensure all deliveries are made during our operating hours for secure handling. Thank you for your understanding!

Once your package is delivered to our Florida warehouse and added to our system, packages usually takes 5-7 days to ship, clear customs and become available for pick up. If there is any delay, an update will be sent via email or you can check the status on the website.