Terms & Conditions

Welcome to AJO Shipping & Logistics. By using our services, you agree to the following terms and conditions. Please read them carefully.

1. Services

AJO Shipping & Logistics provides freight forwarding, shipping, warehousing, and related logistics services to individuals and businesses. Services may vary based on location and shipping method.

2. Customer Responsibilities

You agree to:

• Provide accurate and complete shipping information.

• Ensure that all packages comply with customs regulations.

• Refrain from shipping prohibited or illegal items.

• Pay all applicable fees, including shipping, customs duties, storage, and handling charges.

3. Delivery and Pickup

Estimated delivery timelines are provided for reference only and may vary due to customs delays, weather, or operational disruptions. AJO is not liable for delays outside our control.

4. Prohibited Items

Customers may not ship hazardous materials, illegal substances, firearms, perishable goods, or any item restricted by the destination country’s import laws.

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5. Claims

Claims for damaged or lost packages must be made within 7 days of delivery or expected delivery date. Supporting documents may be required.

6. Customs Clearance

All shipments are subject to customs clearance at the destination country. You are responsible for any duties, taxes, or fees imposed by customs authorities.

7. Account Termination

AJO reserves the right to suspend or terminate accounts that violate these terms, including fraudulent activity or abuse of services.

9. Changes to Terms

We may update these terms at any time. Continued use of our services after changes implies acceptance of the new terms.